Thursday, 28 July 2011

Information & Communication Technology (ICT)

ICT Enhances Effectiveness, Efficiency and Reach of Technical Assistance


Information communication technologies (ICTs) can provide farmers, entrepreneurs and others in emerging economies with market information vital to their work and success. ACDI/VOCA continues to lead the way on how to best integrate ICTs into economic development approaches and project designs to improve results for beneficiaries.

A lack of timely and accurate information is a significant barrier to competitiveness for micro, small and medium-sized enterprises (MSMEs), which are now widely recognized as the prime engine of growth in most of the developing world. To address this gap, ACDI/VOCA uses ICT and other multimedia technologies to stimulate and meet increased local demand for market information. We also use ICTs to provide farmers and other beneficiaries with much-needed credit information and technical knowledge, assistance and services.

ICTs Spur Economic Growth in East Africa
In Kenya, Malawi and Uganda ACDI/VOCA has incorporated the use of market information centers, cell phones with SMS text, weekly e-mails and radio bulletins to provide farmers with weather, market and other information.

ICTs Build Extension Services in India
In India ACDI/VOCA helps to build effective private sector-sponsored extension services for horticultural farmers, which includes the adoption of appropriate ICT delivery mechanisms such as hand-held PDAs in conjunction with cell phones.

ICTs Strengthen Nutrition in Egypt
In Egypt ACDI/VOCA developed a series of television and radio spots to promote the safe handling of milk, better animal husbandry and the nutritional benefits of milk products to lower rates of infant and child malnutrition. The television spots were aired by Al Jazeera, and as a result, the public's improved awareness, adoption of better practices and consumption of dairy products far surpassed expectations. ACDI/VOCA also developed the popular and long-running Serr Al Ard television series, which uses a lively soap opera format to subtly communicate agricultural extension messages.

ICTs Extend Market Reach in Ethiopia, Vietnam
In Ethiopia ACDI/VOCA assisted the ECafe Foundation and other local stakeholder institutions to organize the first internet auction of African coffees. It generated more than $187,000 for the farmers, at an average price of $3.22 per pound compared to the market price of $1.30 (an overall premium of $75,000 was paid for these extraordinary coffees). All proceeds were distributed to the cooperatives. The second such auction, conducted in August 2006, earned over a quarter of a million dollars.

In Vietnam ACDI/VOCA developed a website for the Vietnamese Association of Rural Industrial Small and Medium Enterprises (VARISME), which allows the association to sell space to its members on an internet-enabled searchable English language product database. This will significantly extend the members’ market reach.

ICTs Help Farmers Fight Crop Pests
The Sustainable Cocoa Enterprise Solutions for Smallholders (SUCCESS) Alliance, an ACDI/VOCA-led partnership between public, private and nonprofit organizations that promotes the sustainable cultivation and marketing of cocoa by smallholders in four countries, disseminated pest control and quality control information through mass media, including radio programs developed by program partner Overseas Strategic Consulting that were broadcast throughout the cocoa-growing areas of Sulawesi, reaching 270,000 farmers.

INFORMATION AND COMMUNICATION TECHNOLOGY

Information and communications technology

From Wikipedia, the free encyclopedia
Spending on information and communications technology in 2005
Information and communications technology or information and communication technology,[1] usually called ICT, is often used as an extended synonym for information technology (IT), but is usually a more general term that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals), intelligent building management systems and audio-visual systems in modern information technology. ICT consists of all technical means used to handle information and aid communication, including computer and network hardware, communication middleware as well as necessary software. In other words, ICT consists of IT as well as telephony, broadcast media, all types of audio and video processing and transmission and network based control and monitoring functions.[2] The expression was first used in 1997[3] in a report by Dennis Stevenson to the UK government[4] and promoted by the new National Curriculum documents for the UK in 2000.
ICT is often used in the context of "ICT roadmap" to indicate the path that an organization will take with their ICT needs.[5]
The term ICT is now also used to refer to the merging (convergence) of audio-visual and telephone networks with computer networks through a single cabling or link system. There are large economic incentives (huge cost savings due to elimination of the telephone network) to merge the audio-visual, building management and telephone network with the computer network system using a single unified system of cabling, signal distribution and management. See VOIP and Intelligent Infrastructure Management (IIM). This in turn has spurred the growth of organizations with the term ICT in their names to indicate their specialization in the process of merging the different network systems.
"ICT" is used as a general term for all kinds of technologies which enable users to create, access and manipulate information. ICT is a combination of information technology and communications technology.
In an increasingly interconnected world, the interactions among devices, systems, and people are growing rapidly. Businesses need to meet the demands of their employees and customers to allow for greater access to systems and information. All of these communications needs must be delivered in a unified way. By offering a scalable infrastructure, cloud computing models enable companies to work smarter through more agile and cost-effective access to technology and information. This unified platform reduces costs and boosts productivity across a business and beyond. Part of an information and communications technology roadmap should involve consolidating infrastructures, while providing added benefits to users in collaboration, messaging, calendaring, instant messaging, audio, video, and Web conferencing. Cloud computing is driving more efficient IT consumption and delivery and taking ICT to the next level.[6]

Contents

[hide]

[edit] ICT in Society

ICT has taken over every aspect of our daily lives from commerce to leisure and even culture. Today, mobile phones, desktop computers, hand held devices, emails and the use of Internet has become a central part of our culture and society. ICT has made us a global society, where people can interact and communicate swiftly and efficiently.
ICT has contributed towards the elimination of language barriers. Examples of (ICT) tools are emails, instant messaging (IM), Chat rooms and social networking websites, such as Facebook and Twitter, Skype, iPhones, cellular phones and similar applications. A disadvantage is that older generations find it difficult to keep up with the ever changing technologies available today. The resistance to change and inability to keep up with rapid technology evolution are areas to note. Many people in society are not in a position to take advantage of available technology.[7] This may be due to poverty, geographical location or lack of access to technology.[8]

[edit] ICT in Education

In current education systems worldwide, ICTs have not been as extensively implemented as might be found in other fields, such as business.[9] Reasons for the absence of these technologies in education vary. Some experts suggest it is the high costs associated with implementing these technologies that prevents schools from using them in the classroom.[10] Other experts argue that the social nature of current education systems, which require a substantial amount of personal contact between teachers and their students, prevents these technologies from being better integrated in the classroom setting.[11]

[edit] Uses

The use of ICTs in education extends beyond equipping classrooms with computers and an Internet connection. There are a wide variety of ICTs currently available to schools and universities that can be implemented to enhance students’ overall learning experiences in numerous ways.[12] Those schools and universities that have implemented ICTs primarily use these technologies to fulfill three objectives:
  • Increase Networking Opportunities: ICTs helps connect schools to other schools, as well as individuals within those schools to one another. This ability to network is especially important for students in rural areas and students in developing countries.[13]
  • Provide Distance Learning: With the advent of ICTs, learning has become Web-based. As a result, ICTs have started to replace correspondence schools.[14]
  • Supplement Traditional Learning: One of the most common uses of ICTs in education involves students using software programs such as Microsoft Word to produce otherwise traditional written assignments.[15]

[edit] Advantages

As with other technologies that have been implemented in education throughout the years, ICTs offer a number of advantages to both students and educators when successfully integrated into a learning environment. Some of these advantages include:
  • Increased Access to Resources: Unlike the traditional classroom that is locked at the end of the school day, ICTs allow students to access educational resources from anywhere at any time. This increased access to resources is especially valuable for students with special needs and those students who live in rural areas or developing countries.[16]
  • Interactive Learning Experiences: Many educators deliver information to their students in the form of lectures. ICTs allow students to access information through videos, podcasts, and a variety of other interactive media, which creates a more engaging learning experience for students.[17]
  • Student-Centered Learning: In a traditional classroom, students cannot control how lessons are planned. Through the use of ICTs, students can take control of their learning experiences. Students can decide when class is in session, as well as how the lesson material will be presented.[18]

[edit] Disadvantages

Although ICTs can enhance student learning in many ways, there are some disadvantages associated with implementing these sophisticated technologies in schools and universities around the world. Some of these disadvantages include:
  • High Costs: Implementing ICTs in the education setting can be quite costly regarding updating existing infrastructures, training teachers and developing quality course materials. To make matters worse, funding for such projects is often scarce.[19]
  • Teacher Training: Many teachers are unfamiliar with using ICTs in the classroom and are resistant to incorporating such technologies into their established pedagogies. To succeed, the use of ICTs in education needs to be supported by well-trained teachers.[20]
  • Uncertain Success Rates: Currently, no large-scale studies have been conducted that show whether or not the use of ICTs in an educational setting will result in a measurable increase in individual student achievement, making school administrators hesitant to invest in these technologies.[21]
Despite existing research and evidence-based studies, the future of ICTs in education remains unclear. Additional research is needed to better understand if a link exists between the use of ICTs in education and improved student learning.

[edit] Careers

Thursday, 7 July 2011

CommunicAsia2011 Sees Growth in Participation from International ICT Players
Companies leveraging the breadth and depth of coverage at Asia's premier ICT event to open doors to new business opportunities

Singapore, June 6, 2011 - (ACN Newswire) - Visitors will witness innovative showcases and live demonstrations of ICT breakthroughs at CommunicAsia2011 as companies converge at Asia's premier business event for the global ICT industry.

In a press conference held today by Singapore Exhibition Services (SES), Mr. Victor Wong, Project Director for Communications Events, shared sourcing budget projections, exhibitor numbers, and key highlights for the event taking place on 21 to 24 June 2011. Also in attendance was Mr. Harith Menon, Head of Marketing & Corporate Affairs, APAC South & Indonesia, from Nokia Siemens Networks, who gave attendees a preview of what the company will showcase at CommunicAsia2011.

"2011 marks the 22nd edition of CommunicAsia and the positive response we have seen for this year's event is testament to the continued relevance and importance of the show," said Mr. Victor Wong. "With a seven per cent increase in exhibitor participation, we see more companies investing in CommunicAsia as their platform of choice to grow their business in Asia and beyond."

New venue at the Marina Bay Sands

In response to the evolving needs of exhibitors, CommunicAsia2011 will be held at the prestigious Marina Bay Sands where purpose-built conference, seminar and hospitality suite facilities will enable focused networking and knowledge-sharing on and off the exhibition show floors. Exhibitors who have taken up hospitality suites include Dialogic, Irdeto, Nokia, Nokia Siemens Networks and Zynga. Huawei, CommunicAsia2011's largest individual exhibitor and Gold Sponsor of the event, has also grown its participation by taking up additional meeting rooms and hospitality suites to host interactions with customers, partners and visitors.

International companies expect to strike new deals at CommunicAsia2011

CommunicAsia2011 has recorded healthy interest from visitors. In fact, CommunicAsia2011's total sourcing budget submitted by registered visitors in the year to date has increased by 12 per cent compared to the same period in 2010.

This growth has been spurred by debut and returning exhibitors alike. Newcomers to the show include AsiaSat, FiberHome, Tata Communications, VeriFone, Vu Telepresence, and Zynga; whilst returning exhibitors include CommScope, Fluke Networks, GlobeCast, Ericsson Television, Huawei, Inmarsat, Irdeto, Nokia, NTT DoCoMo, PCCW Global, Research In Motion (BlackBerry), ZTE and more. Many of these companies are returning with bigger booths or participating beyond the show floor by taking up hospitality suites and speaking at the CommunicAsia2011 Summit.

Also returning to CommunicAsia is Nokia, and Executive Vice President of Sales, Mr. Colin Giles, will deliver the Visionary Address on the second day of the Summit (Wednesday, 22 June). Titled "Vision for the Mobile Industry", delegates will have an exclusive opportunity to listen to his opinions on the future of the global mobile industry, Mr. Giles will also share valuable insights on challenges for enterprise and consumer markets, and new trends in the mobile industry, including location-based services and interlaced social networking activities.

National ICT capabilities on display at CommunicAsia2011

CommunicAsia2011 will host 26 group pavilions, many of which have increased their presence at the event compared to previous years. For example, the Chinese contingent will span more than 50 companies, and the largest group represented by Zhongguancun will return 150 per cent bigger compared to 2010. The Malaysia group pavilion led by MCMC will return 29 per cent larger.

Making their first appearance at the show are four group pavilions from Thailand, Sri Lanka and Korea. They will be led by The Association of Thai Software Industry (ATSI), the Telecommunications Research and Industrial Development Institute (TRIDI), the Sri Lanka Export Development Board, and the Goyang Industry Promotion Agency (GIPA) respectively.

Singapore to unveil strong contingent at CommunicAsia2011 show floors

Over 200 companies from Singapore will participate in CommunicAsia2011 to garner greater awareness and forge new partnerships with potential stakeholders and buyers from abroad. These include well-known brand names such as Aztech Technologies, Ecquaria, EON Reality, NCS, CrimsonLogic, ST Electronics, ST Teleport and SQL View.

Additionally, more than 85 companies will promote their business competencies and showcase revolutionary products, solutions and technologies under the umbrella of the Singapore Infocomm Technology Federation (SiTF) and the Singapore Manufacturers' Federation (SMa), supported by International Enterprise Singapore (IE Singapore).

ICT for the Next Five Billion People

by Jones, Kermit


ICT for the Next Five Billion People Arnold Picot and Josef Lorenz (Berlin: Springer- Verlag, 2010), 122 pages.
WHEN WILL THE NEXT FIVE BILLION PEOPLE GET A TURN?
Less than two decades after the Internet went global, two billion people now have access to it. Just fifteen years after cellular phones were reduced from bulky expensive curiosities to handheld, GPS-guided, application-wielding devices, they are used consistently by three billion people. Yet, in spite of these impressive strides, five billion people are left out of the information and communication technology (ICT) revolution. When will the next five billion people get a turn? Ten presentations offered answers to this question during a May 2009 conference on ICT hosted by nonprofit M�nchner Kreis. ICT for the Next Five Billion People, edited by conference organizers Arnold Picot (author of over 400 articles and twenty books on ICTs) and Josef Lorenz (of Nokia Siemens Network), is the book that grew out of these presentations.
Within the broader framework of reducing poverty and smoothing social and economic disparities across populations, ICJT for the Next Five Billion People provides a vision for ICT applications in emerging markets and business models specifically tailored for sustainable development. Representatives from academia, research and industry discuss the use of ICT in multiple areas, from a commodity exchange in Ethiopia to an information market in India. Picot and Lorenz provide detailed examples of finance, business and health service expansion by private and public sector entities to the 60 percent of the world population that lives in emerging markets.
But this is not vesterday's ICT book. Manv of the presenters, representing the research branches of companies such as Vodafone Group and nonprofits such as Grameen Solutions, take a long and binoctxlar view of the future. Systems, Applications, and Products in Data Processing (SAP) researchers discuss impressive cases of mobile technology that made rural South African business supply chains run more efficiently, with projections for future applications as well. Researchers from the International Food Policy Research Institute suggest targeted and competitive connectivity subsidies in emerging markets to augment applications already in place. Examples of this are the use of cellular phone-based search technology by grain traders in Niger and the trading of phone credit as currency by low-income customers in Kenya.
Unifying the ten presentations is a capstone panel discussion entitled, "A Chicken or Egg Problem," which diffuses some of the optimism pulsing through the first one hundred pages of the book. In the panel discussion, a representative of the South African Association for Progressive Communications acknowledges that mobile products expand services and cloud computing can lower infrastructure costs, but cautions that overstating the benefits of ICT without building strong public institutions may actually widen the digital divide. A World Bank representative contends that technology development without strong infrastructure maintenance training programs for the local population would likely lead to unwise investment decisions by government and donor institutions; in other words, a spoiled chicken and a rotten egg.
ICT for the Next Five Billion People is rich in its discussion of novel applications for ICT in emerging markets, as well as the potential benefits of expanding this technology to consumers who live on the margins of many economies. Internet and mobile technology have become so central to discussions on poverty reduction that they can be found in many plans to extend services to large populations. Key examples include the U.S. President's Emergency Plan for AIDS Relief (PEPFAR), the World Health Organization's strategy on decreasing health disparities and the recently passed U.S. Patient Protection and Affordability Act.
This work is not without its shortcomings. It adequately covers the potential for long-term profitability of ICT in emerging markets and, aside from regulation, the role emerging market governments should play. Social enterprise companies such as Grameen and its various subsidiaries in Bangladesh, as well as the microenterprises of rural South Africa, are fascinating success stories. The authors deal, however, too scantly with issties such as market volatility and the time needed to invest in market research and infrastructure before any likely investment returns. The reader will find, as the editors suggest, that while the conference and book provide food for thought, much is left unanswered.

MGT300-INTERNATIONAL ICT

International e-banking: ICT investments and the Basel Accord

by Hong-Jen Lin, Winston T. Lin


This study investigates how the Basel Accord and Information and Telecommunications Technologies (ICT) investments affect the commercial banking industries across countries. We employ the stochastic frontier approach to explore a data set composed of commercial banks, from 51 countries. We find that telecommunications investment reduces, and the Basel Accord proxy enhances, the cost efficiency of commercial banks under study. Moreover, it is found that ICT investments improve cost efficiencies of commercial banks for countries in which the regulations are consistent with the international supervision.
1. Introduction
During the past decade, commercial banks have witnessed dramatic change in information and telecommunications technologies (called ICT hereinafter). For instance, the use of electronic communication, such as electronic bill paying, home banking, and internet transaction, has been altering the relationship of business-to-business (B2B) and business-to-customer (B2C). The marketing accessibility of financial institutions is extended and increased to remote areas or countries via the new telecommunications technology. Hence, the role of ICT investments becomes more important in the banking industry. This trend is also called e-banking.
The impacts of ICT in banking are categorized into three categories: 1) globalization, 2) deregulation, and 3) consolidation (Nieto, 2001). First, commercial banks can outreach remote clients via electronic communications devices to the extent that foreign customers are able to process transactions across national borders. Thus, the banking markets are marching toward globalization. Second, accompanying globalization, deregulation in the banking industry prevails in many countries in order to improve the competitive strength of the financial industry of a nation. Third, new technologies also enlarge the capacities of financial institutions and thus improve their cost efficiency. Therefore, more and more commercial banks have merged together to attain a higher level of efficiency than before.

Malaysian ICT to grow as economy recovers, says minister

Malaysia’s information and communications technology (ICT) sector could grow by 7% if economic recovery and business confidence continues, says Malaysia’s Science, Technology and Information Minister Dr Maximus Johnity Ongkili. ICT contributed as much as RM48 billion (US$15.8 billion) or 10% of Malaysia’s GDP in 2007, but only RM40 billion ($13.2 billion) last year.
Before the financial crisis ICT in Malaysia had been projected to grow 10% per year, one of Asia’s fastest, he said.
Ongkili made his comments at Mimos, a major R&D center for ‘frontier technologies’ and advisor to the Malaysian government, which focuses on technology that can be commercialized for growth. Mimos yesterday held a ceremony to transfer technology platforms to three local companies to be developed for market by the private sector: Jaring Communications Sdn Bhd, Mutiara.com and Smart Computing Sdn Bhd.
Six other Malaysian companies also signed deals to licence and develop Mimos’ technology: Disability Solutions Sdn Bhd, Alam Teknokrat Sdn Bhd, Innovision Business Solutions Sdn Bhd, Phytofolia Sdn Bhd, Quantum Beez Sdn Bhd and Fabtronic Sdn Bhd.
131 ‘WiFi Villages’ for Sandakan
Meanwhile, in Malaysia’s far eastern city of Sandakan, the Malaysian Communications and Multimedia Commission (MCMC) said it was halfway through a project to provide minimal-charge wireless internet access to 131 area villages, enabling urban and rural populations equal access to online services. MCMC has also distributed 49,800 netbooks to students in Sabah province on Borneo under the 1Malaysia project.
source & articles: The Star online, Mimos

Malaysia banks on ICT to meet 2020 development goals

Central Government, Government, Government CXO, Local Government, Technology

Malaysia banks on ICT to meet 2020 development goals

Malaysia’s Government CIO has hailed ICT as a “key enabler” to fulfil Prime Minister Datuk Seri Najib Razak’s mission to transform Malaysia into a developed nation by 2020. Speaking at the FutureGov Forum Malaysia in Kuala Lumpur on Tuesday (23rd February 2010), Dr Nor Aliah Zahri, Government CIO and Deputy Director General of the Malaysian Administration Modernisation & Planning Unit (MAMPU), said that the 2020 goal was a “reasonable target to attain”.

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“We acknowledge that we face significant challenges,” Dr Aliah told delegates. “But we are seeing positive change as Malaysia continues to transform into an information-centred economy by focusing on innovation, value and high skills.”
Malaysia’s National Broadband Plan, which aims to see household broadband internet penetration rise from 26 per cent to 50 per cent by the end of this year (2010), will play a big part in connecting the country of 23 million people, Dr Aliah noted. If this target is met – Malaysia’s GDP, which has been sluggish during the global economic downturn, could grow by 1.2 per cent, she said.
The Government Transformation Roadmap Plan, introduced this year to improve government services, will help keep the 2020 vision on track, Dr Aliah said. “This is a bold and unprecedented plan for every ministry to ensure that every citizen enjoys the fruits of a growing nation,” she said.
Part of the plan is “Connected government”, an initiative launched in 2007 to boost information sharing, integration and interoperability among government agencies, and strengthen and unify ICT infrastructure. “We want to move towards zero face-to-face interaction for citizens for selected agencies as more services move online,” said Dr Aliah.
Another strategy has been to focus on a few “high-impact projects” that will deliver immediate results. One of the most successful to date is MySMS, which gives Malaysians one number – 15888 - to text government with complaints or queries and receive news about new services. The service already has 1.4 million users.
Similar in aim to MySMS is MyID, which enables Malaysians to use a single reference number when dealing with government agencies. Launched in January 2010, 760 services have been launched which use the MyID service to date.
Dr Aliah explained that the progress of these projects, and the public sector as a whole, will be closely monitored by giving the highest performing agencies a “Public Sector Trust Mark” which citizens or businesses can use to gauge transparency.
“If these initiatives are wholeheartedly embraced, the hope of the Malaysian government is that we will move towards a more systemic excellence culture,” she said.
“Malaysia’s public sector will continue to transform to deliver higher performance to meet the 2020 goal. But we still need to change the way the civil service operates. E-government in Malaysia is well advanced, and it should be an integral component of a much broader mission to deliver the transformation agenda.”
Malaysia was ranked 32nd in the United Nations E-Government Survey 2010 last month, moving up two places on its 2008 rank. Malaysia is the fifth highest placed Asian country in the rankings, behind Japan, Bahrain, Singapore and South Korea.
FutureGov Forum Malaysia is an annual event organised by FutureGov magazine in close cooperation with the Malaysian government authorities

Malaysia’s GCIO shares new govt ICT masterplan


Malaysia’s GCIO shares new govt ICT masterplan

In 2020, Malaysia will become a ‘high-income nation’ that is both ‘inclusive and sustainable’, according to the vision laid out by the government.

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Dato’ Dr Nor Aliah bt Mohd Zahri, the country’s Government Chief Information Officer, says that the new government ICT plan, which is currently being finalised, will play an indispensable role in achieving this vision.
Malaysia’s first public sector ICT plan, launched in 2003, was completed in 2010. Dr Nor Aliah is also the Deputy Director General (ICT) of Malaysia Administrative modernisation and management planning unit, a special agency affiliated to the Prime Minister’s Department.
Four strategic thrusts have been identified in order for the government to realise its vision for 2020. That includes: “1Malaysia, People First, Performance Now”; Government Transformation Programme (GTP); Economic Transformation Programme (ETP) and the 10th Malaysia Plan.
Various programmes are developed to address the ICT requirements for the government in the above-mentioned areas over the next five years.
The focus of GTP, reveals Dr Nor Aliah, is ‘deliver big results fast’. Three phases of implementation have been laid out: the first phase, started last year, will last until 2012; the second phase will last between 2012 and 2015, and the third one predicted to end in 2020. The programme focuses on six areas: reducing crime, fighting corruption, improving student outcome, raising living standards for low-income households, improving rural basic infrastructure and improving public transport. In the 10th Malaysia plan, budgets are allocated for government to implement the strategies that have been identified.
Looking at global trends, Dr Nor Aliah says that the challenges in Malaysia are also about sharing of information and services in order to achieve greater efficiency and improve citizen service delivery – goals specified in the 1Malaysia vision.
The public sector ICT blueprint, under which all agencies and departments will work towards the common goal, incorporates four key concepts: Information strategy which “enhances information sharing”, “ICT Governance”, “Managing Knowledge Effectively”, as well as “Strengthening the infrastructure architecture”.
For information architecture blueprint aims to achieve a whole-of-government by providing connected service delivery. The government will identify the business architecture components and map it into the information architecture components. The goal is to enhance public facing delivery channels, provide a common architecture standard for information sharing as well as enhance collaboration by identifying common, shareable and reusable information.
The phases will include building the foundation, achieving connected service delivery and finally seamless sharing of information by 2015.
In the area of governance, Dr Nor Aliah says of strengthening the governance structure is to “support and align with the national strategic priorities and initiatives by creating a more responsive governance environement to improve speed of decision-making and delivery”.
The strategy to build an informed knowledge environment includes the building of a Knowledge foundation programme, knowledge practitioner development programme as well as rewards & recognition programme. In addition to inculcating the culture of knowledge management, the government will also strengthen knowledge management initiative in the public sector through development of high impact knowledge management projects and intelligence hub programme. The objective is for an “Existence of a Centralized Knowledge Management Hub for the public sector” in five years’ time.
Dr Nor Aliah highlights the concern that currently “public sector ICT infrastructures are currently not fully optimised due to redundancies and inefficiencies resulting from disparate ICT infrastructure”. To increase the productivity, the government plans to consolidate public sector network, data centres & disaster recovery centres, establish public sector cloud computing infrastructure, standardise end user computing infrastructure, develop common security infrastructure, deploy mobile computing solutions and increase the usage of open source applications.
The public sector ICT framework has been developed, which include ICT governance and change management components.
“In many areas, the government services are available but the usage rate is very low,” says Dr Nor Aliah, who adds that one of the objectives is to make sure more people use government services. Seven strategic objectives have been identified as part of the business strategy plan; these include streamlining ICT architecture; consolidating ICT operations; intensifying inter-agency collaboration; rationalising ICT governance structures; attracting, developing and retaining top talent in the public service; strengthening the performance culture and fostering knowledge culture.
Numerous KPIs have been set in the areas including online services, paperless government, sharing of information and shared services. “All these contribute to the framework of our public sector ICT plan,” says Dr Nor Aliah.

Using ICT to compete in the global economy

Using ICT to compete in the global economy

By JOHN LOH
johnloh@thestar.com.my


KUALA LUMPUR: Local businesses must make use of the latest information and communication technology (ICT) solutions to enhance their productivity and to compete in the global economy, said SME Corp Malaysia CEO Datuk Hafsah Hashim.
She said one of the criteria for developed countries was that small and medium enterprises (SMEs) should contribute to at least 40% of the gross domestic product (GDP), but local SMEs currently contributed 31% to GDP.
“This means that SMEs have to grow 1% or more per annum to reach the desired 40% by 2020 (the year Malaysia aims to achieve a developed-nation status). We need a leapfrog growth driven by innovation and productivity,” she said at the launch of Microsoft's Office 365 cloud computing service.
The launch marked the beginning of a private-public partnership between SME Corp and Microsoft Malaysia to enhance the take-up of cloud computing among Malaysian businesses.
Office 365 is Microsoft's newest ICT solution that utilises cloud computing to integrate business function over four primary products - office, sharepoint online, exchange online, and lync online.
“SME Corp and Microsoft will also promote the cloud service through joint roadshows as well as a Microsoft booth in SME Corp's new one-stop referral centre in KL Sentral,” Microsoft Malaysia managing director Ananth Lazarus told StarBiz.
Hafsah also said SME Corp would use the SME Competitiveness Rating for Enhancement (Score) programme to evaluate the ICT effectiveness of SMEs. SME Corp will take the lead in adopting cloud computing by using Office 365 in their KL Sentral office.

Malaysia ICT education for a creative society


Education IT

Malaysia: ICT education for a “creative society”

Malaysia Higher Education Ministry is studying how to develop a creative and innovative Malaysian society through human capital development.

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The ministry is planning to work with Microsoft in unearthing creative and innovative students of tertiary institutions in the area of ICT and with Shell Malaysia in energy saving.
Its minister Datuk Seri Mohamed Khaled Nordin said the study to produce creative, innovative human capital was started last year by the Malaysian Invention and Design Society (MINDS), Universiti Teknologi Mara and Malaysian Design Council. This study will be looking at programmes by government agencies that could contribute to the creation of “innovative human capital”.
We hope when the study is completed, expected this year, we will be able to draw up a national blueprint in this context,” he said. “Malaysia wants to move away from a resource-based economy to one generated by innovations with the existence of an innovative society, which will indicate that the country has reached developed-nation status,” he said.
Nordin said creativity and innovations were vital for a country and studies had shown that technological innovations contributed to higher productivity, Gross Domestic Product, economic growth and improved standard of living